Venture Track
This document is an unreviewed draft. It still contains unfilled placeholders and has not been reviewed by legal counsel. It is not yet binding and must not be relied on.

Venture Track — Refund and Cancellation Policy

Effective date: [DATE]

DRAFT — NOT LEGAL ADVICE. See docs/legal/README.md. Stripe Checkout requires a refund policy URL; this is that document.

Free trial

Every new organization gets a 30-day free trial. No payment method is required to start it, so there is nothing to refund if you decide not to continue — the trial simply ends.

We may extend a trial on request if you need more time to evaluate.

Cancelling

You can cancel at any time from Settings → Billing, which opens the billing portal.

Cancellation takes effect at the end of your current billing period. You keep full access until then. We do not automatically prorate or refund the remainder of a period that has already been paid for, except as set out below.

Refunds

14-day first-payment refund

If you cancel within 14 days of your first paid charge, we will refund that charge in full on request. This applies once per organization, to the first paid invoice only.

Annual plans

If you cancel an annual subscription within 30 days of the charge, we refund it in full. After 30 days, we refund the unused whole months on a prorated basis, less any months already used.

Service failure

If the Service is materially unavailable or non-functional for an extended period and we cannot resolve it, contact us — we will issue a prorated credit or refund for the affected period.

Duplicate and erroneous charges

Refunded in full, always. Tell us and we will fix it.

Seat reductions

Removing seats takes effect at the next renewal. We do not refund unused seats mid-period. Seats added mid-period are charged prorated.

What is not refundable

  • Periods you have used, beyond the windows above
  • Charges more than 12 months old
  • Accounts terminated for breach of the Terms of Service

Why this policy is written this way

A generous, clearly stated refund policy costs less than the disputes and chargebacks an ambiguous one produces, and it removes a real objection during a first purchase. If a customer wants out in the first two weeks, keeping their money is not worth the relationship or the review.

Refunds outside these terms are at our discretion — and if you have a reasonable case, ask. We would rather resolve it directly than have you file a chargeback.

How to request a refund

Email [BILLING EMAIL] from the address on the account, with the invoice number if you have it. We respond within 3 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

Questions: [BILLING EMAIL]